At TBCC we’ve worked to execute on what matters most to our clients. Consistently, during the sales process, we hear from prospective clients how frustrated they are with their background check provider: it’s too expensive, results take too long to receive, customer service is not responsive or is not helpful.
Instead of focusing on metrics that matter to TBCC’s business: metrics like new clients added, revenue, or hitting a specific margin, we work to focus on what matters most to our clients. Our perspective is, if we can solve your pain points and make your process more efficient, less expensive and provide the support you need, when you need it, then we are likely to benefit from a long-term working relationship. So, that is exactly what we’ve done and it’s why we focus on speed, price and customer service–because it’s what matters to our clients.